|Sales and Return Policies|
All orders (phone, fax, and web) must be prepaid unless an account has been opened and credit terms have been extended. We accept only Visa and MasterCard for credit card payments. For customers authorized to bill on account, our payment terms are net 20 days for credit card payments and net 30 days for direct deposit or cheque payments.
Prices do not include applicable taxes or shipping and handling charges. Prices are subject to change without notice.
Orders are received and processed at our corporate offices. All inventory and shipments are managed from our warehouse centre in Aurora. Please note: we do not carry inventory at our corporate offices in Toronto and our warehouse is not open to the public.
All applicable taxes will be applied to your order.
A claim for short shipment of books, or for damaged books, must be made within 10 days of receipt of product.
We make every effort to ship your order within one business day. If a product is out of stock you will be advised and provided with an estimated delivery date.
Orders placed between December 18 and January 1 will not be shipped until January 2.