| Sales and Return Policies |
SALES POLICIESTerms All orders (phone, fax, and web) must be prepaid unless an account has been opened and credit terms have been extended. We accept only Visa and MasterCard for credit card payments. For customers authorized to bill on account, our payment terms are net 20 days for credit card payments and net 30 days for direct deposit or cheque payments. Prices do not include applicable taxes or shipping and handling charges. Prices are subject to change without notice. Orders Orders are received and processed at our corporate offices. All inventory and shipments are managed from our warehouse centre in Aurora. Please note: we do not carry inventory at our corporate offices in Toronto and our warehouse is not open to the public. Sales Tax All applicable taxes will be applied to your order. Claims A claim for short shipment of books, or for damaged books, must be made within 10 days of receipt of product. Claims for non-delivery can be made by contacting This email address is being protected from spambots. You need JavaScript enabled to view it . We do not assume responsibility for the delivery of No Signature Required (NSR) packages. Delivery We make every effort to ship your order within one business day. If a product is out of stock you will be advised and provided with an estimated delivery date. RETURNS POLICIES
RETURNS BY BOOKSTORES AND WHOLESALERSPrint Products Returns of print products will be accepted up to one (1) year from the invoice date provided the products are in saleable condition and in their original packaging and the shrink-wrapping is not broken. All credit notes MUST be used within one (1) year of the credit note being issued. Ebooks Ebook sales are considered final and may not be returned for refund or credit. Custom Products Custom products (both print and electronic) are subject to the return procedures outlined above. All custom products are limited to a maximum return of 10 percent of the quantity of the product ordered. Electronic Resources Electronic resources (web access cards, CDs, DVDs) cannot be returned if the original packaging has been opened or broken. All returns require a Return Authorization number (RA#). This helps us serve you more efficiently and expeditiously. Returns without a RA# will be returned to the sender at the sender’s expense. Please ensure when requesting an RA# that you have the product title, ISBN, invoice number, quantity being returned, and a reason for the return. Only books in saleable condition and in original shrink-wrapping will be accepted for a credit or refund. To request your RA#, contact This email address is being protected from spambots. You need JavaScript enabled to view it . Returns must be sent to our warehouse at: 240 Industrial Parkway South, Unit 4, Door #1 Returns sent to our corporate offices will be refused and returned to the sender at the sender's expense. Returns will be processed within 30 days of receipt at our warehouse. Larger returns may take longer. Return shipping costs are the responsibility of the purchaser. RETURNS BY LIBRARIES, COMPANIES, AND PROFESSIONALSPrint Products All print products may be returned within 30-days of invoice date for a credit or refund. Print products that include an electronic component cannot be returned if the electronic component has been redeemed or downloaded. Ebooks Ebook sales are considered final and may not be returned for refund or credit. All returns require a Return Authorization number (RA#). This helps us serve you more efficiently and expeditiously. Returns without a RA# will be returned to the sender at the sender’s expense. Please ensure when requesting an RA# that you have the product title, ISBN, invoice number quantity being returned and a reason for the return. Only books in saleable condition (no damage, no stamping, no stickers, no highlighting, etc.) will be accepted for a credit or refund. To request your RA# contact This email address is being protected from spambots. You need JavaScript enabled to view it . Returns must be sent to our warehouse at: 240 Industrial Parkway South, Unit 4, Door #1 Returns sent to our corporate offices will be refused and returned to the sender at the sender's expense. Returns will be processed within 30 days of receipt at our warehouse. Larger returns may take longer. Return shipping costs are the responsibility of the purchaser. RETURNS BY STUDENTSPrint Products Students who purchase directly from us may return print products within 30 days of the date of the invoice for a full refund or credit provided the shrinkwrap is not broken. Shipping charges will not be included in the refund. Ebooks Ebook sales are considered final and may not be returned for refund or credit. All returns require a Return Authorization number (RA#). This helps us serve you more efficiently and expeditiously. Returns without a RA# will be returned to the sender at the sender’s expense. Please ensure when requesting an RA# that you have the product title, ISBN, invoice number quantity being returned and a reason for the return. Only books in original shrink-wrapping will be accepted for a credit or refund. To request your RA# contact This email address is being protected from spambots. You need JavaScript enabled to view it . Returns must be sent to our warehouse at: 240 Industrial Parkway South, Unit 4, Door #1 Returns sent to our corporate offices will be refused and returned to the sender at the sender's expense. Returns will be processed within 30 days of receipt at our warehouse. Larger returns may take longer. Return shipping costs are the responsibility of the purchaser. |