SALES POLICIES

Terms

All orders must be prepaid unless an EMP account has been established. For customers with approved credit, our payment terms are net 30 days.

Prices do not include shipping or taxes. Prices are subject to change without notice.

Orders

All orders are received and processed at our administrative offices and then shipped from our warehouse and distribution centre in Aurora. Please note: we do not carry inventory at our administrative offices in Toronto and our warehouse is not open to the public.

Sales Tax

All applicable taxes will be applied to your order.

Claims

A claim for short shipment of books or for damaged books must be made within 10 days of receipt of product.

We do not assume responsibility for the delivery of No Signature Required (NSR) packages.

Delivery

We make every effort to expedite your order as quickly and efficiently as possible.

RETURNS POLICIES

All returns must be authorized in writing. To help us serve you more efficiently and expeditiously, you must request permission to return print resources, at which time you will be issued a Return Authorization number (RA#). Returns without an RA# and the required paperwork will be returned to the sender at the sender’s expense. Your paperwork must include the RA# and indicate the title, ISBN, invoice number, quantity, and reason for return.

Only books in resaleable condition (no text/cover damage, no stamping, no stickering, no highlighting, etc.) will be accepted for a credit or refund. Books or CDs that are shrink-wrapped may be returned ONLY if the original shrink-wrapping is still intact and sealed.

To request an RA#, please fax to 416-975-3924 or email Judith Lynn at This email address is being protected from spambots. You need JavaScript enabled to view it .

Returns must be sent to our warehouse and distribution centre at:

240 Industrial Parkway South, Unit 4, Door #1
Aurora, ON
L4G 3V6

Returns sent to our administrative offices will be refused and returned to the sender at the sender's expense.

Returns will be processed within 30 days of receipt at our distribution centre. Larger returns will take longer. Return shipping costs are the responsibility of the purchaser.

Returns by Individuals

Individuals may return texts within 15 days of the date of the invoice for a full refund or credit. Individuals may not return ebooks or other electronic resources.

Returns by Institutional Customers
(Bookstores, Wholesalers, Schools, etc.)

Print Products

Returns of Emond Montgomery print products will be accepted up to one (1) year from the invoice date. Your RA# must be on all paperwork and on the outside of each carton.

All credit notes MUST be used within one (1) year of the credit note being issued.

Returns of Canada Law Book products will be accepted up to 30 days after you receive a recall notice. Recall notices are issued for all annual publications. Products that are not subject to recall may be returned up to one (1) year from the invoice date.

Custom Products

Custom products (both print and electronic) are subject to the return procedures outlined above. All custom products are limited to a maximum return of 10% of the quantity of the product ordered.

Electronic Resources

Only unused ebooks and other electronic teaching and learning resources are returnable. Access or PIN codes for electronic resources have the same return privileges as print resources and are subject to the same terms and conditions (see above). Access or PIN codes must be returned in their original, unopened envelope.