The purpose of this book is to explore practice and writing in the area of dispute resolution, drawing examples from Canada and the US, as well as other jurisdictions. Using a comprehensive selection of important writing by dispute resolution theorists and practitioners from all over the world, this text explores a range of dispute resolution processes — including negotiation, mediation, on-line dispute resolution, evaluative processes, and binding arbitration — and introduces the student reader to their practical application, as well as some of the key debates over their use. Examination of dispute resolution processes is framed by an introductory chapter on conflict analysis and a closing chapter on dispute systems design. Teaching questions, examples, and case studies are included throughout the text to enhance and to test knowledge and understanding.

• Thoroughly revised and updated throughout, with key material rendered relevant and accessible to students in the pre-service classroom, and incorporating recent trends and writing from Canada, the US, Australasia, and the UK.
• Revised teaching materials (Notes and Questions) with more and new case studies that are drawn from popular culture and public affairs and that are recognizable to students in Canada, the US, and overseas; new and expanded questions for classroom discussion; and other hands-on teaching exercises for individual reflection and small groups.
• A new arbitration chapter reflecting issues important to students in both the US and Canada.
• More and new interdisciplinary material on conflict and culture with practical application to all fields of conflict resolution, including but not limited to law.
• An expanded examination of mediation styles and formats.
• An expanded review of new judicial roles in dispute resolution.
• More material on the growing phenomenon of on-line dispute resolution and how technology is changing our approach to conflict resolution.
• Recognition of changes in legal practice, which require lawyers to know more about alternative methods of dispute resolution and how to skillfully use these in their practice.
• A revised chapter on dispute resolution design incorporating case studies of significant new dispute resolution processes, both public and private.

Chapter 1: Conflict Analysis
Chapter 2: Negotiation
Chapter 3: Mediation
Chapter 4: Online Dispute Resolution
Chapter 5: Hybrid Processes: Using Evaluation to Build Consensus
Chapter 6: Arbitration
Chapter 7: Designing and Evaluating Dispute Resolution Systems and Processes