Overview

The third edition of our best-selling text Communications for Law Enforcement Professionals is a complete communications program; it teaches students how to improve their writing skills, and familiarizes them with communications strategies in policing, security, and corrections.

The format of the book allows instructors to work with an entire class at the same pace or at different levels, but also encourages students to work independently or in groups on the extensive exercises, examples, and other student-friendly materials.

TopNew to the Third Edition

• Material and exercises on sensitizing students to cultural differences in communication
• Additional mock trial exercise encourages students to test communications skills in the context of a judicial environment and to examine their reaction to that setting
• Updated explanation of the Written Communication Test administered by the Applicant Testing Service (ATS) to those students applying for a position with an Ontario police service
• New appendix with best practices and pitfalls involved in communicating via email

TopFeatures

• Provides clear learning objectives, skill-testing exercises, summaries, and spelling and definition tests
• Focuses on improving students’ speaking and writing skills, using examples drawn from the law enforcement profession
• Emphasizes spelling and grammar, and provides extensive guidance on writing reports and memo book entries
• Includes examples of a variety of police and security officer memo book entries
• Discusses communications in a multicultural society and the importance of officer awareness and sensitivity
• Introduces students to non-verbal methods of communication, including effective listening, body language and eye contact, appropriate breaks in the conversation, and much more
• Uses charts and police service forms to further clarify the material
• Stresses the importance of summarizing and paraphrasing skills
• Emphasizes the importance of listening and speaking skills in the real world of law enforcement, and prepares students for their careers as police, corrections, or security officers
• Instructor's Resources
  • Includes an Instructor’s Guide that provides teaching tips and strategies, the answers to all review and discussion questions, and a test bank

TopContent Summary

Preface
Introduction:  Importance of Communications in Law Enforcement

• Chapter 1:  Effective Listening
• Chapter 2:  Spelling
• Chapter 3:  Grammar Skills
• Chapter 4:  Summary and Paraphrase
• Chapter 5:  From Words to Essay
• Chapter 6:  Speaking Effectively
• Chapter 7:  The Memo Book
• Chapter 8:  Reports

Appendix A: Memos
Appendix B: Letters
Appendix C: Emails
Appendix D:  The Written Communication Test