Sales and Return Policies



All orders (phone, fax, and web) must be prepaid unless an account has been opened and credit terms have been extended. We accept only Visa and MasterCard for credit card payments, and do not accept Debit or Visa Debit payments. For customers authorized to bill on account, our payment terms are net 20 days for credit card payments and net 30 days for direct deposit or cheque payments.

Prices do not include applicable taxes or shipping and handling charges. Prices are subject to change without notice.


Orders are received and processed at our corporate offices. All inventory and shipments are managed from our warehouse centre in Newmarket. Please note: we do not carry inventory at our corporate offices in Toronto and our warehouse is not open to the public.

Sales Tax

All applicable taxes will be applied to your order.


A claim for short shipment of books, or for damaged books, must be made within 10 days of receipt of product.

Claims for non-delivery can be made by contacting This email address is being protected from spambots. You need JavaScript enabled to view it . We do not assume responsibility for the delivery of No Signature Required (NSR) packages.


We make every effort to ship your order within one business day. Products shipped within Canada should arrive in 3-7 business days. For more detailed information on shipping times, visit our Orders page.




COVID-19 Status Update

Current Service Level: NORMAL

Shipping times:
Domestic: Normal, except for shipments to P.O. boxes and unit numbers due to Canada Post delays. Shipping estimates can be found here.
International: Shipments outside Canada have been temporarily suspended.
All deliveries currently NSR.

Customer Service response times: Within 1 business day. We are experiencing intermittent phone issues due to increased call volume. If you can't reach us by phone, please email

All books come shrinkwrapped directly from our printers.

We continue to monitor the situation and will update this notice as developments occur.